With the practical values ​​brought to the community, Viettel Solutions' solutions continue to be highly appreciated at the International Business Awards - IBA Stevie Awards 2021. Accordingly, Viettel Solutions is the most honored unit in Viettel Group with 5 awards.

Its contribution to the digital transformation of the health sector, the telehealth support and consulting platform (Telehealth) was honored with the Gold Award for the most innovative value system. The system is highly appreciated for using Vietnamese wisdom, creating a new revolution in the healthcare industry, bringing high value to the community and society. Previously, Telehealth also won Gold at IT World Awards 2021 and Provider of the Year at Real IT World 2021 by deploying Telehealth connectivity to more than 1,000 medical facilities in a record time of fewer than 45 days.

With the goal that every citizen has a smart health assistant, the Digital Health Solutions Ecosystem won the Silver Award in the category of Healthcare Technology Solutions. This ecosystem is rated No. 1 in Vietnam with 22 products and services being successfully deployed in 4 areas: Preventive Medicine, Pharmacy, Food Safety, Public Administration Management; providing services to nearly 50,000 customers who are medical facilities, pharmacies, drugstores, drugstores, vaccination centers nationwide. The Viettel Solutions digital health ecosystem helps to change the working method of medical staff to a digital environment, innovating the way leaders operate, towards paperless and cashless management.

In addition, Viettel Solutions won 3 bronze prizes in different categories, namely: Online Public Service Portal and Electronic One-Stop Software - VPS Cloud in the category of Business Technology Solutions; Intelligent Video Analytics and Management Platform IVA (Intelligent Video Analytics) in the category of Artificial Intelligence Solutions; and Viettel Solutions in the category of best performing organization of the year.

In particular, the intelligent video analysis and management platform IVA, developed by Viettel engineers, is comparable to the standards of major technology corporations in the world such as Google Cloud, Azure Microsoft... By integrating intelligence artificial intelligence into image processing, a solution to improve the efficiency of real-time intelligent video analysis, shorten the time to operate and manage AI models. In addition, IVA's facial recognition technology is the first solution from Vietnam to enter the Top 30 in the most difficult global quality assessment and measurement test of the US National Institute of Standards and Technology (NIST).

In 2021, Viettel Group won 22 prizes at the IBA Stevie Awards, 4 times higher than in 2020, accounting for nearly half of the awards achieved by 13 participating Vietnamese enterprises. In which, Viettel Solutions is the most effective unit with digital transformation solutions that bring a lot of value to the community and society.

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The International Business Awards - Stevie Awards is the world's leading award to honor the achievements and positive contributions of businesses and individuals around the globe to the benefit of the community. In 2021, the award received more than 3,700 applications from 63 countries and territories; Award results are based on the average scores of more than 260 CEOs worldwide. This is one of the most prestigious and prestigious awards today because of the level of expertise, size of the organization, and participants. The focus of the international Stevie Awards is on innovation, creativity, business improvement.

RPA is not a strange concept in the world, but it is a fairly new technology and is just starting to have an impact on activities in the field of Transportation & Logistics. According to Kofax, 32% of transport and logistics businesses still rely on manual tasks for more than 50% of their processes, which is costly in term of labor costs, low in efficiency, and significantly reduces productivity.

Key challenges driving change for the Transportation and Logistics sector

The transformation of customer needs and journeys forces Transportation and Logistics businesses to change in service provision activities. They must respond faster to feedback and complaints, have better visibility into the status of shipments and delivery times, etc., to better respond to requests and deliver customer satisfaction. 

Besides, the optimization of management in freight is necessary to optimize the operation. That requires businesses to have a seamless integration of a large number of internal systems as well as partner systems, to streamline the management of goods via sea, land, and air, must react well to changes in prices and market conditions, etc.

Last but not least, Transportation and Logistics businesses must get the data to be transformed into insights, to improve the right strategic decision making, to help retain and attract customers and gain advantages over competitors and enhance competitiveness in the fierce market.

Potential of RPA in the field of Transportation and Logistics

By researching and reviewing RPA applications, freight forwarders, carriers, freight brokers and other Logistics businesses can solve the above challenges. RPA helps to automate processes such as customer data updates, order processing, inventory, delivery scheduling, and tracking, etc. with 5-10x faster time and about 37 fewer resources %. Some common applications of RPA in Transportation and Logistics:

1. Schedule and track deliveries

RPA bots automatically extract shipment details from incoming emails, input them into the scheduling system; Enter the correct delivery and pickup time into the carrier's portal and send a confirmation email to the customer.

2. Manage consignment information

For orders that need 3rd party shipping, RPA is used to access the carrier's website, track information about outgoing shipments such as the PRO number of each shipment, the amount on the receipt,…

3. Import/move data

The robot automatically collects documents, vouchers, and data for each shipment to enter into the TMS (Transportation Management System). Robots can also automatically access hundreds of different systems to extract, move data, and gather information. With RPA, data entry/migration, data validation can be automated at lightning speed, eliminating errors, increasing information accuracy, and reducing costs.

4. Inventory Management

RPA bots help track and monitor hundreds of items at every stage from warehousing to shipping. Automatically notify if the stock level of any item is low and even re-order products below a given threshold.

5. Email communications

Robots can automatically generate and send emails to customers, informing the status of when an order is processed, shipped, or delayed to maintain the customer experience.

On May 17, 2021, Vinh City People's Committee officially launched the Smart City Operation Center (IOC) deployed on the SmartCity solution platform of Viettel Group. The event marks an important development step of the city in the digital transformation journey, towards building a government that better serves the people by strengthening the connection between citizens, businesses, and the government.

The Vinh City IOC Center has been simultaneously deployed by Viettel with 9 smart monitoring services, including Smart Operations Center Platform; Security Operations Monitoring System; Traffic Management System; The system reflects the scene; Press and media information monitoring system; Monitoring system, information security, and safety; System of data analysis and reporting of socio-economic information; Integration of the Education data system; Integration healthcare data systems.

People's complaints about shortcomings in social life and urban management can be done one smartphone, sent via social networks and the center's website, and handled by the authorities immediately.

Currently, the city has 43 focal points to handle people's online complaints through the Operation Center consisting of 100% of specialized agencies and wards and communes of the city.

General Nguyen Thanh Nam, Deputy General Director of Viettel Group emphasized: “The system in Vinh City has applied 4.0 technologies to solve very specific problems of the city. In the next phase of the project, Viettel commits to always accompany the People's Committee of Vinh City to maximize the application of new digital technology platforms, improve the system's operational efficiency, ensure interoperability and synchronization, maxize confidentiality and information safety”.

Doan Dai Phong, Deputy General Director of Viettel Solutions, emphasized that the strength of Viettel RPA lies in its digital solution infrastructure and experience in solving automation problems for its own very large and complex system.

What is the difference between the RPA (Robotics Process Automation) solution that Viettel provides compared to similar services on the market?

Mr. Doan Dai Phong: Viettel's RPA is an End to End service, that is, comprehensive consulting from the ability and opportunity to automate RPA and then deploy automation and operation solutions and optimize to enhance customer experience during implementation. Viettel solutions are "tailored" to each customer, depending on their business.

What special strengths does Viettel have when providing this service to other businesses and organizations?

Viettel's first strength with RPA services is infrastructure because RPA must be combined with other digital services such as IoT (Internet of Things), Edge Computing, Cloud.

Viettel's second strength is its human and technological resources along with Viettel's experience in solving very difficult problems in robotics. Viettel believes that these are its strengths when solving automation problems for customers.

How has Viettel shown its strength when deploying RPA solutions for customers?

Viettel is a multi-industry corporation, so its activities are related to many fields such as finance and accounting, network operation, logistics ... and need to apply a lot of robotics problems.

Example of financial reconciliation: On average, Viettel has a few thousand to tens of thousands of operations a month. If we use manual invoicing, we will need a lot of manpower. However, when applying RPA, Viettel's financial reconciliation only needs about 50-60 people, because most of the operations are handled automatically when receiving invoices from businesses.

Accordingly, instead of manually entering invoice information into the system, and then having to check if the customer's information included in the invoice is correct with Viettel's management system, applying RPA can help speed up the process up to more than 10 times and save up to 70% on personnel costs.

For an external client, how long will it take to deploy RPA for the business?

The implementation time will be very dependent on the type of business. According to the summary of the world with all industries, some banks in the world usually apply about 50-100 processes. On average, enterprises need to apply RPA for about 50 processes; Within 1-3 months, Viettel can deploy 3 - 5 processes RPA.

What is the most difficult thing when implementing Viettel's RPA solutions?

As for RPA, in my opinion, about 80% of the cases will have no trouble when implementing. this is because the essence of RPA is to apply robotics to tasks that are already done manually.

The biggest difficulty when applying RPA is that we often implement it with other technology solutions. For example, when taking data from sensors to push to a centralized data warehouse, applying various technologies such as IoT, related to Big Data, then applying RPA. The difficulty will lie in the combination with other technologies, but in terms of implementing RPA solutions, there is almost no difficulty.

Viettel has just signed a strategic cooperation agreement in implementing many digital transformation solutions for three "big guys" namely ACV (Airport Corporation of Vietnam), Novagroup, and Saigon Newport Corporation. If they deploy Viettel's RPA solutions, what will their vision of change look like?

Viettel's philosophy can be mapped to customer need. According to statistics, when applying RPA, on average, businesses can reduce costs by 30%, increase work accuracy up to 99%. RPA can handle up to 25% of workloads in banking, 36% of processes in healthcare, and other industries.

When internally deploying the Cloud computing solution, Viettel has overcome 98-99% of server overload errors during peak hours, and resource usage efficiency has increased by an average of 30-80%.

Without digital transformation, businesses will "die" is a lesson that many businesses have learned after difficult days due to the Covid-19 pandemic. In the process of digital transformation, businesses need a "warehouse" to store resources, and cloud computing (Cloud) is the "digital warehouse" in the 4.0 era.  

Mr. Doan Dai Phong - Deputy General Director of Viettel Solutions had discussions about cloud computing, especially in Viettel's comprehensive digital solution ecosystem. In which, Cloud is in the comprehensive digital solution ecosystem provided by Viettel's business solutions company (Viettel Solutions) made a great impression. Currently, this optimal solution is being deployed by Viettel for 3 "big guys" including: NovaGroup, ACV (Vietnam Airport Corporation), Saigon Newport Corporation.

Impressive difference from experience and infrastructure

Sir, what is the difference between the Cloud service provided by Viettel compared to similar services on the market? 

Cloud services are usually divided into 3 subclasses. The first class is Cloud consulting. The second layer is execution and migration to the Cloud. The third layer is related to operation, monitoring management, infrastructure and Cloud services.

Viettel Solutions provides full service for all 3 such product groups. In addition, in Cloud service, we have mastered core technologies, besides cooperating with the "big" in cloud computing technology in the world such as: Amazon, Google Cloud, Microsoft...

We have experienced in building large data centers from 2007 - 2008. After 12 years of operation, we have converted hundreds of cloud services for ministries, state agencies, and enterprises. , organization... It can be said that flexible experience in deploying and monitoring activities 24/7 for 12 years is a huge difference compared to other units in the market.

From the perspective of an enterprise or organization looking for a Cloud solution, in your opinion, why should they look to Viettel?

In addition to providing a complete service with 3 sub-layers as I just said, there are 2 important points that are considered as special advantages of Viettel: the first is the data center infrastructure; The second is specialized infrastructure for domestic and international connections.

The current technology trend is Cloud computing (Cloud computing) and Edge computing (Edge computing). When implementing cloud and edge computing, data should be as close to the user as possible. Viettel is confident to be the leading unit in Vietnam in terms of connection infrastructure, domestic and international fiber optic transmission infrastructure. As a result, the customer's data access speed is very fast.

With Viettel's Cloud computing service, businesses can access it anytime, anywhere, improve the ability to backup and restore data, reduce the risk of infrastructure failure or the ability to scale resources according to the needs of customers. request.

Before bringing Cloud into a comprehensive digital solution ecosystem to provide customers, what results did Viettel have when implementing it for previous customers? Quickly fix the server overload error, saving 30 - 50% operating costs

When deployed internally, Viettel provides infrastructure with a total scale of about 20,000 servers for 15,000 corporate customers. We have also deployed Cloud infrastructure in 11 countries where Viettel is investing and doing business.

According to statistics, internal Viettel has overcome 98-99% of server overload errors at peak hours, resource usage efficiency increased by 30-80% on average. In the past, when allocating server resources, the time was in weeks, but now the allocation time is only in minutes. The recovery criteria after errors, basic automatic back-up also only takes 3 - 5 minutes.

How will customers using Viettel's Cloud service change?

The first is from a technical perspective. In activities such as overcoming server overload errors, resource allocation performance, mechanisms, technical factors, etc., customers enjoy the same benefits as Viettel has experienced.

From a management perspective, usually, depending on size, customers can save 30 - 50% of costs by increasing resource efficiency, investment efficiency and operating cost savings.

In your opinion, what is the most difficult thing when deploying Viettel's Cloud solution? 

Firstly, there are currently many customers who do not have IT resources, so their management systems use many different platforms. In order to convert those platforms to the Cloud, it is first necessary to understand the technology. This is a common customer difficulty.

The second is to recognize the benefits. Customers always evaluate benefits based on costs, governance and information security, but they do not fully understand and imagine the benefits from deploying technology applications. Once customers understand, they see the benefits as I said, the implementation will be very fast.

On April 29, 2021, Viettel and Hanoi University of Science and Technology signed a cooperation agreement in four main areas: Digital transformation for schools, training and development, human resource development, scientific research - technology development, and infrastructure use development.

Viettel and Hanoi University of Science and Technology will carry out digital transformation to digitize exam data, scores, academic records, etc., and aims at building a centralized operating center for Smart schools, smart classrooms…

At the same time, Viettel will also cooperate extensively with the university in the field of technology research and development in the main directions: 5G network technology and the next generation; Artificial Intelligence (AI); Precision mechanical technology and advanced materials; Clean energy; Electronic Circuits (ICs); Advanced production management.

With the pioneering mission of creating a digital society, Viettel is both a provider of digital services (such as digital payment, digital content, e-commerce, logistics...), as well as a consultant, implementing digital transformation for organizations, businesses,...