Viettel CX Cloud is a comprehensive multi-channel PBX system for businesses (DN), combining advanced technologies such as AI, Data Analytics,... to improve employee performance and reduce costs. operating for enterprises; Support enterprises to build, manage and operate a centralized sales/customer care apparatus; Ensure the management of people, business processes, professional quality, knowledge systems from which to evaluate the performance of the Customer Care/Sales apparatus.
Website: https://viettelcloud.vn/
The system consists of two main components:
(1) Online Public Services:
The module provides function "Electronic Single Window" for people, businesses and organizations. It also allows to receive, process, return results, as well as look up the status of handling administrative documents of state agencies
(2) Electronic Single Window:
The module supports officials, civil servants and public employees to receive, process documents and handling process management
Viettel International A2P SMS serves international customers (especially international OTT applications), who have demand on interacting and sending authentication codes to mobile subscribers worldwide.
Website: https://international.viettel.com.vn/
Hotline: +84962470901
Mail: a2p.sale@viettel.com.vn - International Business Center - Mobility Department
On April 27, 2021, Viettel officially launched a trial of 5G services and provided 5G on iPhone devices in Thua Thien Hue province with stable network speeds from 900MBps to over 1Gbps, and at the same time became the first operator to provide 5G in the central region.

Customers using 5G-enabled phones can experience Viettel's 5G service immediately without upgrading the SIM. In addition, Viettel plans to launch a 5G network in many other localities, bringing the total number of provinces with Viettel 5G waves to 15 provinces/cities. During the trial period, users get free data with unlimited storage. Viettel customers will be the first to experience 5G technology on versions of iPhone12 on commercial iOS 14.5. Besides the iPhone, Viettel's customers can use 5G service on several 5G-enabled phones from Samsung, Oppo, Xiaomi, Realme, ZTE, Huawei, and Nokia.

Currently, Viettel has built a good quality 4G broadband mobile telecommunications network infrastructure that covers 95% of Vietnam's population and pioneered in providing 5G services
On April 24, 2021, the People's Committee of Sam Son City in collaboration with Viettel to officially put the Smart City Operation Center into operation. Sam Son City is marking a new development step in the process of building e-Government and digital transformation of the city.

The intelligent operation center complies with the standards and guidelines of the Ministry of Information and Communications with 10 main items such as Smart operating center platform system; integrated 131 security cameras; 12 traffic cameras; Citizen reflection application; Information management application in cyberspace; Information security system; Disaster warning application; Intelligent fire alarm system; Integrating display on public administration applications, city tourism portal...

The smart city project of Sam Son City aims to innovate management, administer the city's socio-economic development and the local innovation and development and strengthen the ability to meet people demands
On April 20, 2021, Vietnam Oil and Gas Group PVN and Viettel Group held a conference to review the implementation of the cooperation agreement for the period of 2019-2020 and the cooperation plan for 2021-2023.

At the meeting, the representative of Vietnam Oil and Gas Group, Mr. Le Manh Hung, General Director of PVN, on behalf of the organizers, approved the results of the implementation of the cooperation agreement in the period of 2019-2020 and the cooperation plan for the period of 2021- 2023. In the past time, the two sides have actively coordinated to implement each item of the Cooperation Agreement, initially achieving positive results such as:
Develop and complete a draft information technology application strategy for PVN from 2020 to 2023 and a vision for 2030. The survey evaluates, develops plans, determines scope and roadmap for construction implementation database of oil and gas search, exploration, and exploitation and step by step deploying information technology applications to serve management activities at corporate offices.

At the end of the preliminary meeting, Viettel Chairman Le Dang Dung and PVN General Director Le Manh Hung agreed to coordinate the implementation of several important systems in the 2021-2023 period.
On April 20, 2021, Deputy General Director Ngo Vinh Quy - Representative of Viettel Business Solutions Corporation (Viettel Solutions) attended the opening ceremony of the Smart City Operation Center in Pleiku (Gia Lai province)
Previously, Gia Lai Provincial People's Committee issued Decision No. 77/QD-UBND on the implementation of the project "Building a smart city from 2020 to 2025, orientation to 2030" and Viettel Business Solutions Corporation is the unit implementing this project.

The core functions of the IOC, developed by Viettel Solutions, will be to monitor and administer socio-economic indicators, monitor the effectiveness of government operations, and manage and use land; administering community security and order; traffic Safety; interact and communicate in service of citizens; environmental quality monitoring; supervising and operating the fields of health, education, tourism and monitoring information on the internet…. IOC's facilities are synchronously invested with 12 46-inch screens, control equipment system, 4 specialized computers to operate data mining, 2 high-altitude cameras...

Previously, the people of the Pleiku city wants to report any problem, it must make an application to the competent authority. This process not only takes a lot of time and travel expenses, but also makes people afraid to go to public offices. However, with the IOC center coming into operation, especially through the Pleiku smart app, all people's feedback on the fields is done very easily and quickly with just one simple operation through smartphone or computer with photos and videos of the scene. These complaints are received by the center and immediately sent to the leaders where the incident is taking place. The process of receiving, processing and results are posted immediately so that people can monitor and respond.
On the afternoon of April 16, 2021, the Ministry of Defense officially opened the Public Service Portal, with the goal of promoting reform and transparency of administrative procedures at the Ministry of Defense, putting people and businesses at the center, contributing to building a government of constructivism, integrity, and action.

The Ministry of Defense public service portal is jointly built and developed by the Military Industry and Telecommunications Group (Viettel), providing 29 level 3 and 4 public services for people, businesses, and organizations. office at the address: http://dichvucong.mod.gov.vn.
The public service portal of the Ministry of National Defense helps people, businesses, and organizations to submit documents online, pay fees and charges online, thus saving time and travel costs. The applicant can manage all transaction records with the state management agency; track the process of processing applications, receive and manage results online. At the same time, on the Public Service Portal, citizens can submit complaints and evaluate their satisfaction levels related to the handling of administrative procedures and public services. All the people's satisfaction index and the results of online application processing by the Ministry of Defense will be synchronized to the National Public Service Portal, and will be evaluated by the Government Office; uphold the spirit of civic service.

In addition, the system is an effective arm to help functional agencies under the Ministry of Defense easily monitor the entire work process, quickly make decisions based on overview analysis reports. The system stores and looks up information quickly and conveniently, ensuring maximum information security.
On April 16, 2021, Viettel Group and Vietnam Airport Corporation ACV announced a strategic cooperation, promoting the application of digital transformation solutions in the aviation sector. The event marked an important development step for both units, affirming their determination to apply comprehensive digital transformation solutions to enhance their competitive advantages.

Accordingly, Viettel will consult, evaluate the overall architecture and build a comprehensive digital transformation roadmap for ACV Corporation, integrating technology and digital into the business process and general operation of the company. organized in 7 areas: Cybersecurity and reputation control, Building a centralized monitoring and management center of Airport information, Digital transformation solutions for terminals, Digital payment, Logicstic, Data Center Data Center and IT solution consulting for Long Thanh International Airport.

With experience in implementing large projects for the Government, ministries, sectors and businesses, Viettel will "tailor" solutions according to the needs of ACV Corporation, applying new technology solutions such as: ACV's cloud computing technology (Cloud) solution for IT infrastructure to save costs, time and resources for operating and managing the infrastructure; Process automation solution based on software robot (RPA - Robotic Process Automation) applied to warehouse management processes, delivery management, document handling and order status tracking at ACV; Solutions, technology for big data processing and data analysis (Data Analytics) to help optimize decision-making, mining operations.
Mr. Nguyen Dinh Chien, Deputy General Director of Viettel Group expressed his belief that this cooperation will go deep into the essence, increasing the resonance in the digital transformation process between the two units. Viettel is committed to prioritizing resources and long-term companionship with ACV Corporation in the digital transformation process to create new values and new experiences for customers, contributing to improving Vietnam's competitiveness. regionally and internationally”.
The combination of Viettel and ACV Corporation will take advantage of the available advantages of each unit, change the old way of working to create outstanding new values in the future.