Viettel will develop the digital transformation solutions for the 19th largest port operator in the world

On April 15, 2021, in Ho Chi Minh City Viettel Group announced a strategic cooperation with two large enterprises in Vietnam, Saigon Newport Corporation and Nova Group. The event marked an important development step of large enterprises in the fields of logistics, real estate, and technology, affirming their determination to apply comprehensive digital transformation solutions, enhancing the competitive advantage of each enterprise.

Accordingly, Viettel will consult, evaluate the overall architecture and develop an IT application roadmap for Saigon Newport Corporation to 2025. This emphasizes the digital transformation of enterprises in building an information security system; deploying the application of cloud computing - Cloud digital technology, and developing regulations, processes, organization, and operation of the IT system.

In particular, Viettel will build comprehensive Ecosystems for Tan Cang Corporation, including Service ecosystem for partners and customers - SNP (External or Ecosystem SNP) and Internal Connecting Application software systems and services for officials and employees - SNP (Internal or Intelligent SNP); Building BI an intelligent business management reporting system and Data Lake centralized data warehouse, BigData big data analysis and AI artificial intelligence technology application... Building a national single window model in cargo and seaport sectors - Port Community System.

For Nova Group, Viettel will promote the application of technology solutions focusing on two main groups of solutions: Solutions to support business management (Multi-channel customer care solution - Omni Contact Center, Reputa brand management solutions, Digitization) and Smart urban solutions such as Centralized Operations Center - IOC; Wifi Marketing; AMR for water meter; Environmental pollution monitoring system; Online payment solution; Security monitoring and warning system; Smart parking solutions; Smart lighting and power management system; Software to interact with residents and management.

Mr. Le Dang Dung, Chairman and General Director of Viettel Group said: “As a pioneer, creating a digital society in Vietnam, I fully believe in the capacity, experience, and resources. Viettel's total digital solution ecosystem and resources will help businesses digitally transform successfully, create different breakthroughs and competitive advantages compared to other units in the same industry. We are committed to always accompanying businesses, resonating the power of digital transformation for a sustainable economy.”

It is known that digital transformation solutions will be researched, consulted, and "tailored" by Viettel according to the actual and specific needs of each business. In the coming time, Viettel will promote the application of new and most modern technologies such as process automation solutions based on software robots (RPA - Robotic Process Automation), Cloud computing, and Data Analytics. Data Analytics…

Infobox:

Saigon Newport Corporation is a large enterprise, operating in the main fields such as port operation, logistics services, transportation & sea services, Newport accounts for over 63% of the national market share, is always the home Leading port operator in Vietnam, and is ranked 19th in the world.

Nova Group is a multi-industry economic group operating in the fields of Real Estate, Trade - Services, and Agriculture - Consumer Goods, with 3 main pillars: Novaland Group, Nova Service Group, and Nova Consumer Group. Nova Group currently owns about 50 housing and tourism real estate projects and hundreds of tourism and entertainment facilities. Nova Group has won the title of Vietnam's leading brand for 10 consecutive years, ranked in the top 10 major investors in Asia.

Thong Nhat Hospital cooperated with Viettel Group to open the Telehealth Consultation Center. Viettel will build a smart hospital solution ecosystem for Thong Nhat Hospital.

Ho Chi Minh City, on April 7, 2021, Thong Nhat Hospital and Viettel Solutions Corporation (Viettel Solutions) announced their cooperation in deploying the Smart Hospital Solution Ecosystem, and at the same time officially put the Center for consultation and remote medical examination and treatment (Telehealth) into operation. The event had the direct participation of Assoc.Prof.Dr. Nguyen Truong Son - Deputy Minister of Health, leader of Thong Nhat Hospital, leader of Viettel Group and directly connected with 22 lower-level hospitals.

This is also an important milestone, affirming Thong Nhat Hospital's determination in the digital transformation process, towards building a smart, modern and people-centered hospital. Accordingly, Thong Nhat Hospital and Viettel Solutions will cooperate to implement a comprehensive and comprehensive digital transformation consultancy for the hospital with 4 main contents:

Firstly, Viettel Solutions will advise, plan and design a data integration center, network infrastructure, and overall connection infrastructure for the whole hospital, ensuring Information Security.

Secondly, the two sides cooperated in research and implementation of the Smart Hospital Ecosystem including: Hospital Management System (HIS), Laboratory Management System (LIS), Management and Transmission System image (PACS), Electronic Medical Record System (EMR), Online Medical Ordering System, Integrated Axis connecting systems according to HL7 HL7 FHIR connection standards, other management systems (Money management), Payroll, Asset Management, Training Management & Line Direction, Electronic Office), cashless payment system integration towards no film, no paper hospital.

Third, Viettel Solutions will promote research and application of new technologies such as artificial intelligence AI in diagnostic imaging (thoracic X-ray ...), AI Camera application in security control, data analysis Big Data…

In particular, the hospital will expand the Telehealth remote medical examination and treatment consulting system to comprehensively serve medical examination and treatment, training and directing between upper and lower levels and connecting to other hospitals. Viettel Solutions will build and complete an online clinic system that allows connecting doctors of the Hospital with people at home.

Speaking at the event, the representative of the Ministry of Health Assoc.Prof.Dr. Nguyen Truong Son emphasized: “In the current period, the remote medical examination and treatment system will help patients limit contact with crowds, reduce the risk of cross-infection, reduce overload for upper levels, and provide professional support for patients. Doctors and doctors at the lower level, people in remote areas are still diagnosed by good doctors and experts at the upper level…”.

Right at the opening ceremony, Thong Nhat Hospital conducted consultations with several complicated cases being treated at Long Khanh Regional General Hospital, Vinh Long Provincial General Hospital, Provincial General Hospital. Phu Yen and Nguyen Dinh Chieu General Hospital (Ben Tre province).

Nguyen Dinh Chien, Deputy General Director of Military Industry and Telecommunications Group, said: “As a leading technology company in Vietnam, we are committed to investing in the most advanced technology and resources. , building Ecosystem of smart hospital solutions. In particular, the solutions will be "tailored" according to the needs and effectively serve the doctors of Thong Nhat hospital, aiming to improve the quality of people's health care.

The Viettel Telehealth system is a platform owned by Vietnamese engineers and is a component of the Smart Health Ecosystem. The system allows people to directly connect with medical examination and treatment facilities and doctors to take care of their health proactively. Up to now, Viettel has connected to nearly 1,500 hospitals in provinces and cities across the country.

It is known that Thong Nhat Hospital is one of 34 central-level hospitals selected by the Ministry of Health as a nuclear hospital, conducting telemedicine consultations for lower-level hospitals in the Project of Medical Examination and Treatment from far from the period 2020-2025.

Viettel accompanies the digital transformation process of the Academy of Education Management. The Academy of Education Management trains managers of general education institutions effectively thanks to Viettel LMS

On the afternoon of April 2, 2021, the Academy of Education Management (Education Management) and Viettel Business Solutions Corporation (Viettel Solutions) officially announced a strategic cooperation. This is an important event, affirming the determination of the Academy of Education Administration in pioneering the application of information technology in training and fostering activities for managers of general education institutions of 63. provinces across the country.

The strategic cooperation between Ho Chi Minh City and Viettel this time aims to form a model of regular, continuous, and on-the-spot training, developing the capacity of the management staff of the general education institution through building an Education ecosystem. Accordingly, Viettel and the Academy of Education Management will cooperate to deploy two main groups of solutions: Building a system of online learning lessons; and Implement online training for managers of general education institutions through the learning management system "Viettel SmartLMS" (Smart Learning Management System).

According to statistics, the country currently has more than 70,000 managers of general education institutions. In the year 2019 - 2020, performing the tasks assigned by the Ministry of Education and Training, the Academy of Education Management is the unit in charge of organizing training courses for more than 70,000 principals and vice-principals of general education institutions in the country nationwide. Thanks to the Viettel SmartLMS Learning System, the organization of training courses on a large scale, geographically, and in time has been solved, and the quality of training has been improved. In 2020, the Academy has organized training for more than 50,000 managers of general education institutions through the Viettel SmartLMS system; in which there are 4,000 managers of core general education institutions and 46,000 managers of mass general education institutions.

With Viettel SmartLMS, all learning materials used in training are digitized on the same platform and operated by Viettel's information technology engineers, ensuring absolute safety and security. In particular, with the infrastructure owned by Viettel, all regular training programs are operated and deployed smoothly with a large number of students accessing simultaneously.

Pham Anh Duc, Deputy General Director of Viettel Solutions said: “With the pioneering mission of creating a digital society, Viettel has researched and developed a complete ecosystem of educational solutions, aiming to improve quality education in regions across the country. We are committed to always accompanying the digital transformation process of the Academy of Education Management, sharing experiences and digital management skills, and improving the school's training efficiency."

Viettel SmartLMS system is considered as a piece of Viettel's Education Sector Digital Transformation Ecosystem, meeting the requirements of interoperability and synchronization with the general database of the whole education industry and with other platforms in the same industry. Ecosystem. Viettel SmartLMS not only helps schools with tools to manage online learning materials but also a useful tool for teachers nationwide to actively improve their professional qualifications.

» Viettel accompanies the digital transformation process of Hanoi National University of Education

» Digital transformation of continuing education, connecting more than 850,000 teachers

On the afternoon of March 5, 2021, at the headquarters of the Viettel Group, the signing ceremony of a cooperation agreement between the Hanoi National University of Education (HUST) and the Enterprise Solutions Corporation will take place. Viettel (Viettel Solutions). The event marked an important development in the digital transformation process of Hanoi National University of Education, aiming to promote the application of information technology in management and support activities of teaching, learning, and scientific research, contributing to improving the quality of education and training in the 2021-2025 period.

Accordingly, Viettel Solutions and Hanoi National University of Education will cooperate to deploy 4 groups of applications and solutions, including Application of software in management and teaching; Solutions for regular training programs; Deploying an e-learning system, and implementing a digital data warehouse. In particular, the most prominent is the implementation of the LMS (Learning Management System) solution and connection infrastructure to serve the regular online training for teachers and managers of general education institutions...

According to the regulations of the Ministry of Education and Training, each high school teacher is provided with regular training for about 120 lessons. Every year, the whole country has about 850,000 teachers who need regular training; equivalent to 100 million lessons that need to be held. If only a direct training model is deployed; The regular training process is often interrupted by the Covid-19 epidemic, which is time-consuming, costly, and human.

However, when applying the LMS system, instead of having to travel hundreds of kilometers to each locality for direct training, each core teacher can organize regular refresher courses and monitor the learning progress of each student. thousands of teachers at the same time. All teacher training materials are digitized on the same platform and operated by Viettel's IT engineers, ensuring absolute safety and security. In particular, with the infrastructure owned by Viettel, all regular training programs are operated and deployed smoothly with a large number of students accessing simultaneously.

Colonel Nguyen Manh Ho, General Director of Viettel Solutions said: “With the pioneering mission of creating a digital society, Viettel is committed to always accompanying Hanoi National University of Education in the process of digital transformation and sharing. Digital management skills. At the same time, we will promote the application of IT in training activities, especially regular training for teachers, contributing to improving the quality of education in Vietnam."

The LMS system is considered as a piece of Viettel's Education Digital Transformation Ecosystem, meeting the requirements of interoperability and synchronization with the general database of the entire education sector and with other platforms in the same system. Ecological. LMS application not only helps schools with tools to manage online learning materials but also is a useful tool for teachers across the country to actively improve their qualifications.

Prof. Dr. Nguyen Van Minh, Rector of Hanoi National University of Education affirmed the importance of digital transformation in administrative management and training of the University. Thereby, the Professor expects comprehensive cooperation to promote the application of information technology between Hanoi National University of Education and Viettel Solutions, in order to improve the quality of education and training.

In the past time, Viettel has also deployed to build an ecosystem of smart solutions for the education industry. Applying information technology to more than 25,000 schools across the country to optimize school management; Coordinate training for nearly 1 million teachers under the new general education program; Supporting 26,000 online teaching and learning schools during the outbreak of the Covid-19 pandemic in 2020. At the same time, Viettel's educational solutions also received prestigious international awards such as the ASEAN ICT Awards Gold Award 2019, IT World Awards 2020.

Hanoi National University of Education is a national and regional key university, training outstanding professionals who make particularly important contributions to the education system and society through research programs, partnerships, and collaborations, high-quality undergraduate and graduate training.

The application of many new technologies such as artificial intelligence AI, cloud computing, Big Data analysis, or IoT connection... has helped build many breakthrough solutions in the healthcare industry.

Support platform for remote medical examination and treatment (Telehealth)

In 2020, the health sector completed the connection and opened 1,000 points under the Project of Telemedicine for 2020-2025, reaching the finish line 15 days before. Up to now, the system has connected more than 1,200 medical facilities and held nearly 300 consultation sessions. This is a rapid revolution in medical examination and treatment, creating a flat world in healthcare.
With Telehealth, all health facilities, especially at the district level, receive continuous professional support; All citizens receive medical support as often and when needed. The system has been deployed from Muong Nhe to Co To, remote areas, island borders, with the participation of 27 upper-level hospitals, including 4 special-class hospitals, helping to improve the quality of medical care. Telehealth through telehealth is increasingly enhanced and secured.

The system supports doctors and nurses in operating surgeries hundreds of kilometers away, and with the application of AI technology, the system also helps doctors in diagnosing images and avoiding errors.

Lifetime vaccination management by personal code

In order to prevent parents from missing their children's vaccination schedule, and at the same time to build a lifelong vaccination record management system, the Ministry of Health has built and launched a national immunization management system and Immunization Book. 

Currently, the system has been deployed to nearly 14,000 vaccination facilities nationwide, managing more than 22 million vaccination subjects by unique ID number, vaccination history, vaccine supplies inventory, and lifetime immunization record. The system is built on a cloud computing platform, safe and secure, with real-time visual data.
In addition to managing vaccinations, the system also helps the health sector evaluate each locality so that there can be forecasts and predictions about vaccines as well as possible disease patterns related to vaccines.

Through the rapid and successful nationwide implementation, the health sector is expected to move away from using paper vaccination records and paper reports in vaccination. The National Immunization Management System is expected to better protect children from disease, moving towards a lifelong health management record.

Medical public portal

This is the official channel for people and businesses to look up information about drug prices, medical equipment prices, medical supplies prices, diagnostic biological prices, medical examination and treatment prices, list prices, auction prices, tenders, information about products in circulation or recalled, results of handling administrative procedures, violations in advertising, etc.

In just 15 days of construction and implementation, the Public Portal has had data of 62,438 pharmaceutical products, 28,000 medical equipment and supplies, 93,253 bidding results, and more than 1,400 medical facilities publicizing service prices.

Through the Health Publication Portal, state management agencies can quickly update industry data, thereby having a basis to promptly develop management mechanisms and policies suitable to the current situation. It also provides tools for businesses to look up product price information, compare and contrast with other businesses to have a suitable business strategy, improve competitive quality. In particular, the Health Publication Portal will be an effective tool for people to become supervisors for the health sector; Know the exact price information of medical products and services.

Vietnam Medical Connection Network

Officially opened by the Ministry of Health on December 30, 2020, the Vietnam Health Network is an intranet of the health sector, connecting more than 500,000 health workers nationwide, helping doctors support professionally exchanged subjects, share and interact in diagnosis, imaging, and treatment.

As the industry's first social network, it has both advantages of social networks such as rapid spread, connection, and deep influence, while limiting the shortcomings of other mass social networks.
For the first time, all medical staff across the country have tools to exchange, study together, and interact with heads of all levels directly via smartphones.

Personal health records

Considered as the "heart" of the Digital Transformation of the healthcare industry, the core of the Smart Health Ecosystem, the Personal Health Record System helps to connect all medical data, manage health data people's health for life, helping doctors diagnose more accurately.

On December 30, 2020, the Ministry of Health officially opened the system. At the same time, 98 million health records were established by the Ministry of Health, Social Insurance, and Viettel in 5 months to prepare for paperless medical examination and treatment, towards the Government's long-term goal of health coverage to take care of the entire population's health, develop the grassroots medical system, so that each citizen has a smart assistant about health.
Through the implementation of the system, an overall model of interconnection between health systems will be formed, meeting the needs of comprehensive and comprehensive management of a person's health from birth to death. The system helps to link people's health data from medical examination and treatment facilities at all levels, patients do not have to store, carry many records and perform many unnecessary repetitive indications; Connecting medical facilities, building a database of medical examination and treatment for the entire population; support the Department of Health of provinces and cities to comprehensively manage health programs in the area

The system is applied artificial intelligence, Bigdata in management, data analysis to support decision making, health policy development; Blockchain technologies in health data security.

Electronic medical declaration form

This is a "just-in-time technology shield in the heart of the epidemic" that was completed within 48 hours. The system will be officially deployed from 6 am on March 7 nationwide with all passengers entering Vietnam, including Vietnamese and foreigners.
The system was deployed in a timely manner for the health, tourism, and transport sectors to manage not only epidemics at entry and exit points, domestic movement, and the declaration of the entire population. Through the system, the management agencies can accurately capture the number of people on entry and exit, manage suspected isolated cases, make statistics, and report the fastest and most accurate situation to the agency. local health authorities.

Currently, the system has managed more than 14 million electronic declarations, including border gate declarations, domestic movement declarations, and people's health declarations.

Portal and app “Vietnam Health”

Portal system and App provide official information, instant updates on epidemic developments and self-assessment tools, report suspected cases to send to health authorities to review and provide recommendations. and self-protection instructions. After 6 days of launch, the website reached more than 42 million visits, the App reached more than 1.6 million downloads.

Digitizing the pharmaceutical industry

Since 2018, the Drug Administration of Vietnam has built, connected, and successfully linked 13 online public services with the National Single Window, providing 93 online public services at level 4 serving people and businesses. Enterprises (reaching 100%) are integrated into the Public Service Portal of the Ministry of Health to help reduce the time to send and receive dossiers, increase publicity and transparency, and help businesses easily track the progress of dossier processing.

Connecting nationwide drug supply facilities

With the introduction of the pharmacy database system and the implementation of connecting drug supply establishments nationwide from August 2018, after only 12 months, more than 61,000 pharmacies, drugstores, and drug cabinets have been connected across the country. nationwide, connecting 63/63 provinces and cities, managing more than 7.2 million prescriptions, 26.7 million sales invoices, nearly 4 million import and export vouchers, supporting drug quality control. The information management system of tablets from the time of production, import to the hands of consumers, ensuring the origin and origin, against the situation of counterfeit drugs, poor quality drugs, drugs of unknown origin.
In 2020, before the outbreak of the epidemic, drug management software was built to serve the epidemic prevention and control so that drug manufacturers and importers continuously report on export, import, and inventory as well as production plans. import and export of drugs recommended for use in the guidelines for diagnosis and treatment of Covid-19 with 48 active ingredients.

Practicing certificate information management system

Information management system for practice certificates, 100% supervision of the issuance of pharmacy practice certificates, ensuring that the information of the certificate is not duplicated. Nearly 110,000 information on pharmacy practice certificates at over 61,000 business establishments (retail) and 4,000 business establishments (wholesale, production, and import) from 2009 to now are closely monitored.
Most of the above 10 technology solutions will be implemented in 2020, demonstrating the strong determination to change with the digital transformation of the healthcare industry, with drastic management and enthusiasm in implementation. Accompanying many digital transformation projects of the healthcare industry, Mr. Khong Van Dong, Director of the Digital Health Solutions Center, Viettel Enterprise Solutions Corporation said: “80% of successful projects are successful in transformation projects. Transforming the medical profession comes from important non-technological transformations of physicians. Companies providing technology solutions like Viettel only contribute the remaining 20% ​​with technical solutions. Of course, the successful preparation and testing of 4.0 technology solutions before collaborating with doctors and nurses to implement the project will be an important factor for successful digital transformation."

The specialized characteristics of the medical field pose many difficult problems for Viettel engineers. However, with the goal of creating the "heart" of the smart health system, helping to change the entire experience of medical examination and treatment and health care of people, these problems have gradually been found.

The long-standing dream of many Vietnamese people is to always have their own doctor. That will become a reality in the near future when the Personal Health Record system, coordinated by the Ministry of Health and Viettel Group, is widely deployed.

How will this system address the wishes of the people, doctors, and change the entire healthcare industry in Vietnam?

Mr. Ngo Vinh Quy, Deputy General Director of Viettel Enterprise Solutions Corporation (Viettel Solutions) - the system builder, said that the engineers involved in the project always put the problems of the medical industry first. new to technical problems.

When receiving a request from the Ministry of Health to build a personal health record system for the health sector, what do Viettel people and engineers think about this task?

Initially, when we received this request, we were quite worried, because this is a very large system, the heart of the entire medical profession. There are not many countries in the world that have implemented such comprehensive and universal health records.

After discussing many options, we all agreed to go from the medical profession first. To do that, Viettel engineers must work closely with the Medical Examination and Treatment Administration of the Ministry of Health. From there, we understood the problems of management, communication, what is the information needed for this system, and then started to solve technical problems.

When building a personal health record system, what is the most difficult problem for Viettel engineers to solve and how has that been handled?

At first, we were very worried about the professional expertise of the medical profession. The second problem is where the ecosystem and architecture of the health record will be connected, how the data will be connected, and what technology application will be used to solve it.

This system is relatively complex but not in terms of technology but needs to be synchronized across the country. In fact, many hospitals use different systems, and there is no common communication standard.

Health records need to connect with many other systems such as health insurance to form a complete ecosystem that helps people. This is a difficulty that Viettel has solved.

So what benefits will this health record bring to the patient?

Currently, hospitals have many patient information management systems. However, the systems are relatively discrete, and a patient's data is not interconnected.

When going to the hospital, the patient must have a paper medical record, test results, and film that must be printed and carried. The reason is that all patient management systems do not use a common ID, not connected, integrated with each other but divided and broken. This fragmentation and asynchrony make it difficult for both patients and doctors to look up and learn medical history.

When Health Records are implemented, it is very convenient to have all patient information from infancy to birth and death managed on a single system. At that time, patients come to the hospital without paper, no declaration, identification technologies, and technologies integrated into the system will solve problems to help patients conveniently and quickly when medical examination and treatment.

In particular, the Personal Health Record is also connected to a number of systems of the health industry such as the management of the doctor database, the professional data of the industry, the Vietnam Social Insurance, the system of a hospital. That aims to serve the best patients.

What does this system mean for Viettel's strategy of developing digital services in the healthcare industry?

In the next 5 years, digital health is one of our spearheads. Viettel wishes to build the health sector as one of the pillars of its strategy to create a digital society. In the past 4 years, we have invested resources to build an ecosystem for the medical field; and the health record system is the heart of this ecosystem.

How is the combination of Viettel's digital solution and the expertise of medical experts in the implementation of this project?

In every field, a product or technology solution will fail if it does not understand the actual needs of users. The same goes for the medical profession. Moreover, this is a very specialized field, so many products that follow the old approach are not suitable.

Therefore, we have chosen a three-step approach. First, define the management problem for the clearest, most general, and most comprehensive. Second, build the most suitable solution and technology and model to solve this problem. Finally, implementation. This 3-step circle is applied continuously for 6-8 months to perfect, meet the actual requirements.

So when converting paper records, stored at the hospital into digital records, how is the confidentiality of patient information guaranteed?

The Personal Health Record System must comply with the 4-layer security regulation issued by the Ministry of Information & Communications. First, all systems or businesses that provide solutions must have a force in place. Second, there must be a professional data protection system. Third, there must be an independent organization or enterprise to periodically check and monitor this issue. Fourth, this system must connect, share and link with the national network security system.

At the same time, Viettel also applies 2-layer data encryption technologies to increase security. When accessing we also use options such as biometrics or OTP (One time password) to ensure that only patients can access their data.

In particular, all of Viettel's centralized data systems are monitored 24/7 in terms of information security against attacks and data leakage.

In this project, what technologies have been applied to make the system simple, smart, and convenient?

In terms of architecture, we apply Microservice architecture. This is a new technology architecture that major firms in the world are using. This architecture helps us to build open and dynamic systems.

The system does not depend on product developers, customers can completely use it according to their needs. At the same time, the open architecture also makes the Personal Health Record ready to be integrated with other systems.

In particular, many new technologies are applied in the health record problem. For example, BigData in big data analysis to system support information for doctors, or AI technology to automatically identify and authenticate quickly to help users visit the hospital without registration procedures.

In addition, we are moving to apply more technologies such as Blockchain to secure the integrity of users' personal data.

How will this system make the dream of “every citizen has a smart medical assistant” come true?

In the overall design problem of Viettel, after implementation, this system will become an electronic medical assistant for people. This system stores the entire history and index of the patient from birth to death. During the visits, patient information is stored, vital indicators are regularly updated.

Personal health records also provide people with an app on smartphones to use anytime, anywhere. The system is also equipped with simple tools so that people can check their own health through personal devices, thereby automatically connecting to the system and doctors. That helps people can check their health at any time. Not only that, but this system also actively warns if the user's health shows signs of abnormality.

When the Health Record has not been deployed, a person needs to see a doctor, all his health information is not available or incomplete or fragmentary. The doctor must examine the procedure from the beginning to check and assess the situation.
However, if there is a Health Record, all patient information so far has been stored. The ophthalmologist can know the patient's history, current symptoms and can quickly order a diagnosis or further examination and advice to the patient.

People's data in this health record will be entered into the system by the doctor when the patient visits. Each person can also self-check periodically with simple instructions and manually input information into the system. Some personal devices are automatically connected to the system when measuring, such as electrocardiograms or blood pressure measurements. When the implementation is complete, the imaging system at the hospital is also automatically synchronized, attached to the health record.

The reality is that at hospitals, people spend a lot of time waiting for tests and scans, while the doctor's consultation time is only a few minutes. That proves that we do not have a connection between systems in the health sector. So, when implementing the Personal Health Record system, how will this be resolved?

We aim for a hospital with no paperwork, no scans, and no waiting. Specifically, the picture for the future is that patients book appointments in advance. Upon arrival at the hospital, the system will automatically identify the patient, through new technologies authenticated by a unique medical identifier that connects to the Personal Health Record and related systems.

For example, if a patient is assigned to take a film or take a test, the system will actively message the appointment and return the results through communication channels such as apps, messages.

Thus, the entire interaction process from patient reception, screening, testing to insurance payment processing takes place automatically by technology, without paper and procedures.

After putting the system into practice in some hospitals, we have received many positive feedbacks from doctors and managers. Besides, some comments on the expertise of experts in this field will help Viettel engineers to improve the product better.