The specialized characteristics of the medical field pose many difficult problems for Viettel engineers. However, with the goal of creating the "heart" of the smart health system, helping to change the entire experience of medical examination and treatment and health care of people, these problems have gradually been found.

The long-standing dream of many Vietnamese people is to always have their own doctor. That will become a reality in the near future when the Personal Health Record system, coordinated by the Ministry of Health and Viettel Group, is widely deployed.

How will this system address the wishes of the people, doctors, and change the entire healthcare industry in Vietnam?

Mr. Ngo Vinh Quy, Deputy General Director of Viettel Enterprise Solutions Corporation (Viettel Solutions) - the system builder, said that the engineers involved in the project always put the problems of the medical industry first. new to technical problems.

When receiving a request from the Ministry of Health to build a personal health record system for the health sector, what do Viettel people and engineers think about this task?

Initially, when we received this request, we were quite worried, because this is a very large system, the heart of the entire medical profession. There are not many countries in the world that have implemented such comprehensive and universal health records.

After discussing many options, we all agreed to go from the medical profession first. To do that, Viettel engineers must work closely with the Medical Examination and Treatment Administration of the Ministry of Health. From there, we understood the problems of management, communication, what is the information needed for this system, and then started to solve technical problems.

When building a personal health record system, what is the most difficult problem for Viettel engineers to solve and how has that been handled?

At first, we were very worried about the professional expertise of the medical profession. The second problem is where the ecosystem and architecture of the health record will be connected, how the data will be connected, and what technology application will be used to solve it.

This system is relatively complex but not in terms of technology but needs to be synchronized across the country. In fact, many hospitals use different systems, and there is no common communication standard.

Health records need to connect with many other systems such as health insurance to form a complete ecosystem that helps people. This is a difficulty that Viettel has solved.

So what benefits will this health record bring to the patient?

Currently, hospitals have many patient information management systems. However, the systems are relatively discrete, and a patient's data is not interconnected.

When going to the hospital, the patient must have a paper medical record, test results, and film that must be printed and carried. The reason is that all patient management systems do not use a common ID, not connected, integrated with each other but divided and broken. This fragmentation and asynchrony make it difficult for both patients and doctors to look up and learn medical history.

When Health Records are implemented, it is very convenient to have all patient information from infancy to birth and death managed on a single system. At that time, patients come to the hospital without paper, no declaration, identification technologies, and technologies integrated into the system will solve problems to help patients conveniently and quickly when medical examination and treatment.

In particular, the Personal Health Record is also connected to a number of systems of the health industry such as the management of the doctor database, the professional data of the industry, the Vietnam Social Insurance, the system of a hospital. That aims to serve the best patients.

What does this system mean for Viettel's strategy of developing digital services in the healthcare industry?

In the next 5 years, digital health is one of our spearheads. Viettel wishes to build the health sector as one of the pillars of its strategy to create a digital society. In the past 4 years, we have invested resources to build an ecosystem for the medical field; and the health record system is the heart of this ecosystem.

How is the combination of Viettel's digital solution and the expertise of medical experts in the implementation of this project?

In every field, a product or technology solution will fail if it does not understand the actual needs of users. The same goes for the medical profession. Moreover, this is a very specialized field, so many products that follow the old approach are not suitable.

Therefore, we have chosen a three-step approach. First, define the management problem for the clearest, most general, and most comprehensive. Second, build the most suitable solution and technology and model to solve this problem. Finally, implementation. This 3-step circle is applied continuously for 6-8 months to perfect, meet the actual requirements.

So when converting paper records, stored at the hospital into digital records, how is the confidentiality of patient information guaranteed?

The Personal Health Record System must comply with the 4-layer security regulation issued by the Ministry of Information & Communications. First, all systems or businesses that provide solutions must have a force in place. Second, there must be a professional data protection system. Third, there must be an independent organization or enterprise to periodically check and monitor this issue. Fourth, this system must connect, share and link with the national network security system.

At the same time, Viettel also applies 2-layer data encryption technologies to increase security. When accessing we also use options such as biometrics or OTP (One time password) to ensure that only patients can access their data.

In particular, all of Viettel's centralized data systems are monitored 24/7 in terms of information security against attacks and data leakage.

In this project, what technologies have been applied to make the system simple, smart, and convenient?

In terms of architecture, we apply Microservice architecture. This is a new technology architecture that major firms in the world are using. This architecture helps us to build open and dynamic systems.

The system does not depend on product developers, customers can completely use it according to their needs. At the same time, the open architecture also makes the Personal Health Record ready to be integrated with other systems.

In particular, many new technologies are applied in the health record problem. For example, BigData in big data analysis to system support information for doctors, or AI technology to automatically identify and authenticate quickly to help users visit the hospital without registration procedures.

In addition, we are moving to apply more technologies such as Blockchain to secure the integrity of users' personal data.

How will this system make the dream of “every citizen has a smart medical assistant” come true?

In the overall design problem of Viettel, after implementation, this system will become an electronic medical assistant for people. This system stores the entire history and index of the patient from birth to death. During the visits, patient information is stored, vital indicators are regularly updated.

Personal health records also provide people with an app on smartphones to use anytime, anywhere. The system is also equipped with simple tools so that people can check their own health through personal devices, thereby automatically connecting to the system and doctors. That helps people can check their health at any time. Not only that, but this system also actively warns if the user's health shows signs of abnormality.

When the Health Record has not been deployed, a person needs to see a doctor, all his health information is not available or incomplete or fragmentary. The doctor must examine the procedure from the beginning to check and assess the situation.
However, if there is a Health Record, all patient information so far has been stored. The ophthalmologist can know the patient's history, current symptoms and can quickly order a diagnosis or further examination and advice to the patient.

People's data in this health record will be entered into the system by the doctor when the patient visits. Each person can also self-check periodically with simple instructions and manually input information into the system. Some personal devices are automatically connected to the system when measuring, such as electrocardiograms or blood pressure measurements. When the implementation is complete, the imaging system at the hospital is also automatically synchronized, attached to the health record.

The reality is that at hospitals, people spend a lot of time waiting for tests and scans, while the doctor's consultation time is only a few minutes. That proves that we do not have a connection between systems in the health sector. So, when implementing the Personal Health Record system, how will this be resolved?

We aim for a hospital with no paperwork, no scans, and no waiting. Specifically, the picture for the future is that patients book appointments in advance. Upon arrival at the hospital, the system will automatically identify the patient, through new technologies authenticated by a unique medical identifier that connects to the Personal Health Record and related systems.

For example, if a patient is assigned to take a film or take a test, the system will actively message the appointment and return the results through communication channels such as apps, messages.

Thus, the entire interaction process from patient reception, screening, testing to insurance payment processing takes place automatically by technology, without paper and procedures.

After putting the system into practice in some hospitals, we have received many positive feedbacks from doctors and managers. Besides, some comments on the expertise of experts in this field will help Viettel engineers to improve the product better.

• Viettel opens two important platforms of the healthcare industry
• People actively take care of their health through Personal Health Records
• Viettel opens the first social network dedicated to the healthcare industry

On the morning of December 30, at the National Health Digital Transformation event 2020, the Deputy Prime Minister chaired and officially opened two important platforms of the healthcare industry: the Vietnam Health Network and Ho Chi Minh City. personal health records . These are two platforms jointly built and deployed by the Ministry of Health and Viettel; this is one of the important foundations of the industry, affirming the determination of the Ministry of Health in applying IT, enhancing exchanges and connecting officials in the industry and helping people to take initiative in taking care of their own health. Dear.

Vietnam's medical connection network is the first and only social network dedicated to the healthcare industry ; towards the goal of strengthening the connection, sharing, and supporting professional training activities of more than 500,000 health workers.nationwide. This is the system of Viettel Telehealth Solutions Ecosystem; help the health sector manage human resources according to new trends; monitor the overall picture of the current status of personnel allocation and quality of the whole industry; from there, making timely decisions, supporting additional human resources, organizing training; improve professional qualifications... The medical connection network will integrate all information related to medical records, prescriptions, images, tests... so that medical staff can share, train and professional support. The target is 1 doctor at the higher level to provide professional support to 4 doctors at the provincial level, 4 health workers at district level and 2 health workers at commune level; towards the goal of better serving the people.

The Personal Health Record platform is built with the goal of establishing a health management record for each citizen on one platform, taking care of people's health for life, from in the womb until birth. out and lost . All health data of the people are linked from medical examination and treatment facilities and Vietnam Social Insurance, thereby forming and building a database of medical examination and treatment for the whole population. Currently, 98 million personal health records have been created, with 42 outpatient medical records , applicable to the entire commune and district level. This is the core of the Smart Health Ecosystem, support state management agencies in the administration, help the Department of Health of the provinces/cities to comprehensively manage the health programs in the area; improve the quality of medical examination and treatment and people's health care.

Mr. Le Dang Dung – Chairman and General Director of Viettel Group said: “As a leading industrial and technology corporation in Vietnam, Viettel is committed to always accompanying the healthcare industry in digital transformation, application using new technologies such as AI, Blockchain, BigData, Chatbot... to further perfect and intelligentize the system. Towards the long-term goals of the Government and the Ministry of Health on health care for the entire population, improving the quality of medical examination and treatment at the grassroots medical level; so that every citizen has a smart health assistant.”

Through Personal Health Records, each citizen will be centrally managed with health information under a unique Medical Identifier . When visiting any medical facility, people do not need to carry a medical examination book and can actively update health indicators from personal medical devices (blood pressure, heart rate, etc.) . The system will become an intelligent health assistant when proactively alerting health information to each citizen.

The Vietnamese medical connection network and Personal Health Records are all applied with new technologies such as: AI, Big Data in data processing, 4-layer security technology to help authenticate user identity and security. information and data security. Especially, both Platforms are built on the cloud computing platform (Cloud), so they can be used anytime, anywhere; support communication, consultation in all situations.

The Ministry of Health has set a goal that by July 2021, all medical facilities nationwide will apply the Personal Health Record system and do not use paper in medical examination, treatment and outpatient treatment; towards paperless healthcare. With the Ecosystem of Smart Digital Health Platforms and Solutions built by Viettel, it will contribute to accelerating the argument transformation process of the healthcare industry; towards the goal of better serving people, people accessing more convenient, more convenient and quality medical services.

In addition, in this program, the Ministry of Health also officially launched the V20 grassroots health information management platform. Viettel has connected and linked data from more than 3,300 grassroots medical stations to the system, meeting the criteria according to Decision No. 3532 in 2020 of the Ministry of Health, contributing to the formation of a management, connection, and communication platform. share medical data to the V20 Platform.

Information box: To log in to the Vietnam Health Connection Network, medical staff can access the link: https://yte.gov.vn or download it directly on the AppStore (iOS operating system) or CHPlay (Android operating system) with the keyword "Vietnamese health".

Viettel aims at each teacher and student with an identification code in education.
On December 9, 2020, in Hanoi, the Ministry of Education and Training (Education and Training) organized the "Digital transformation seminar in education and training". The workshop was chaired by the Minister of Education and Training Phung Xuan Nha and Minister of Information and Communications Nguyen Manh Hung. At this event, the Ministry of Education and Training and the Military Industry and Telecommunications Group (Viettel) signed a cooperation agreement on digital transformation in education and training, period 2021 - 2025.

Accordingly, the two sides cooperate to implement 7 important contents of the education and training sector; The highlight is the joint development and deployment of the Digital Transformation Ecosystem for the education and training industry. This ecosystem will be suitable for the professional processes of management, teaching, learning, testing, evaluation, and scientific research of the education and training sector; towards the goal of data standardization, connecting and providing data from departments and departments of education with the sector database system of the Ministry of Education and Training which is being implemented.

Through the digital transformation ecosystem for the education industry, each teacher and student will have an identification number. Student ID helps manage all the information of each student from the beginning of school to the end of high school and college. The teacher identifier helps to store information about the regular work and training process of teachers and grassroots managers. Solutions that meet technical regulations, standards, and regulations on data and connectivity, ensuring data connectivity with the ecosystem of the education and training industry; in which the focus includes the education and training industry database, the whole industry's digital data warehouse.

With the view that investment in education is an investment in the future of the country, since 2014, Viettel has signed a comprehensive cooperation agreement with the Ministry of Education and Training, which accompanies the Ministry of Education and Training to deploy many IT application solutions for students. branch. The solutions deployed by Viettel have been contributing to shortening the educational gap between regions, so that Vietnamese students, whether in remote mountainous areas or islands, in the North or South poles of the country, enjoy a high-quality education.

Mr. Le Dang Dung - Chairman and General Director of Viettel Group said: “Viettel is committed to always accompanying the digital transformation of the education and training industry, continuing to invest and develop new solutions. as well as applying modern technology platforms to complete the education ecosystem, creating an effective learning society for everyone.”

Up to now, Viettel has applied IT to more than 25,000 schools to optimize management; coordinate training for nearly 1 million teachers under the new general program; support 26,000 schools to teach and learn online during the Covid 19 outbreak; installed free high-speed Internet to more than 32,000 schools nationwide and awarded more than 100,000 scholarships to poor, studious children. In particular, the largest learning social network in Southeast Asia built by Viettel called ViettelStudy has more than 11 million users at 25,700 educational institutions across the country.

Also in this event, Viettel proposed that the Ministry of Education and Training soon issue the government framework No. 2.0 for the industry and issue a legal framework to recognize learning results in the digital environment, officially applying the use of electronic school records. 

In addition, the school management solution, the database solution for the preschool and general education sector was confirmed by the IT Department - the Ministry of Education and Training to meet the technical regulations on data and connection to the database of the education sector.

People can monitor the prices of medical services through the Health Public Portal. Viettel standardizes hundreds of thousands of data on the Medical Public Portal.

On the morning of November 20, the Ministry of Health cooperated with Viettel Group to organize the opening of the Medical Public Portal. This is one of the important milestones, affirming the determination of the Ministry of Health, towards the goal of transparency and public disclosure of all information on prices of the health sector.

Mr. Nguyen Thanh Long, Secretary of the Party Personnel Committee, Minister of Health chaired the meeting with the Deputy Minister of Health, representatives of the Government Office; representatives of leaders of several ministries, departments, and branches; representatives of Departments, Departments, General Departments, Offices of the Ministry, Inspectors of the Ministry, several units under the Ministry of Health, representatives of several Health Services of provinces/cities; representatives of several information technology enterprises: the Military Industry and Telecommunication Group… and the Central and Hanoi press, radio and television reporters attended and reported.

The health portal provides information in 5 areas: Pharmaceuticals, Cosmetics, Medical Equipment, Food Safety, Medical Examination and Treatment, and Public Administration. With the direction of the leadership of the Ministry, the participation of the Office of the Ministry, and related departments and agencies; Viettel has quickly synthesized, standardized, linked data, put on the system hundreds of thousands of medical data in a scientific manner, ensuring absolute safety and security.

Through the Health Publication Portal, state management agencies can quickly update industry data, thereby having a basis to promptly develop management mechanisms and policies suitable to the current situation. Thus, it will provide tools for businesses to look up product price information, compare and contrast with other businesses to have a suitable business strategy, improve competitive quality. In particular, the Health Publication Portal will be an effective tool for people to become supervisors for the health sector; Know the exact price information of medical products and services.

Speaking at the event, Mr. Hoang Son - Secretary of the Party Committee, Deputy General Director of Viettel Group said: "Viettel is committed to always accompanying the Ministry of Health, perfecting features and continuously applying new technologies such as Artificial Intelligence AI, Chatbot in interacting with users, answering questions automatically; Blockchain technology to control information when communicating data, ensuring tracking history of the update process; ensure absolute safety and confidentiality of information.”

In the coming time, the Medical Public Portal will be developed into an application version on mobile devices, creating favorable conditions for each individual and unit to look up and update information anytime, anywhere, heading towards the goal of building a fair, open, and transparent competitive environment.

Over the past 10 years, Viettel has accompanied the Ministry of Health, bringing technology solutions to gradually build a smart healthcare ecosystem. Up to now, Viettel has joined with the Ministry of Health to complete nearly 20 systems to help people monitor and manage their health, proactively prevent diseases; treat and improve their health. Notable systems include: National Immunization Information System; The network connection system has a nationwide drug supply department; The National Drug Database Management System…

Infobox:

Pharmaceutical and cosmetic field: publicize 60,228 information on wholesale drug prices expected to be declared and re-declared; 41,389 bid-winning drug prices at medical facilities.

Medical equipment field: publicize over 15,000 price information of Medical Equipment and Medical Supplies, Diagnostic Biologicals, and information on winning bids.

Food safety: publicize over 28,000 information on functional foods that have been granted a certificate of registration for publication and publicity on food safety advertising and advertising violations.

Medical examination and treatment field: publicizing 1,900 items of medical examination and treatment prices Health insurance and publicly evaluating according to 83 criteria, listing information on prices of medical examination and treatment services of more than 1,490 medical examination and treatment establishments and 16,000 medical examination and treatment facilities. related medical facilities nationwide.

Publicize all results of handling administrative procedures of the Ministry of Health.

On the afternoon of November 4, 2020, Viettel Business Solutions Corporation (Viettel Solutions) - a member of Viettel Group announced a strategic cooperation with the Institute for Advanced Study in Mathematics (VIASM). The event plays an important role in promoting digital transformation, applying Math on 4.0 technology platforms such as Big Data, AI, Cloud, IoT, AR/VR, Blockchain... to offer solutions to social and business problems.

Accordingly, Viettel Solutions and VIASM will cooperate to implement a number of main contents such as Training and organizing consulting, consulting, and applying advanced math to solve problems in data analysis and artificial intelligence. , processing big data for government and corporate customers of Viettel.

Speaking at the ceremony, Mr. Doan Dai Phong - Deputy General Director of Viettel Solutions said: "The cooperation with the Institute for Advanced Study in Mathematics will help Viettel expand its research and in-depth training in the following areas: AI, Big Data... for many internal human resource groups as well as customer's personnel. At the same time, apply the results of Mathematical research to solve social problems and promote digital transformation.”

Technology and Math will be brought together to solve society's problems and serve people. Digital transformation problems of businesses, organizations, and individuals will be decoded by Viettel and VIASM with the most optimal solutions. That is also the goal of this cooperation process.

Professor Ngo Bao Chau - Scientific Director of VIASM shared: “VIASM Institute wishes to develop the application of mathematics in all aspects of life. Cooperate with Viettel Solutions, to apply AI and analyze data to specific problems and problems.”

In addition, VIASM will accompany Viettel Solutions in recruiting highly qualified personnel in the system of universities in Vietnam and at the same time connecting Viettel Solutions with a network of overseas experts to develop the network, develop solutions for foreign markets.

About Viettel Solutions 

Viettel Business Solutions Corporation (Viettel Solutions) is a member of the Viettel Group, established with the mission of accompanying the Government to successfully build a "Constructive Government" – Digital Government”, in partnership with businesses and organizations. Viettel Solutions promotes the application of new technologies of the 4.0 industrial revolution such as Big Data, AI, IoT, AR/VR, Cloud, Blockchain... to promote the digital transformation process and provide solutions to problems of society. To update the latest news, please visit the website: https://solutions.viettel.vn
About VIASM

The Institute for Advanced Study in Mathematics (VIASM) is a place for scientific research by Vietnamese and foreign mathematicians. It has a national leading research target, world-class, with the regional and international scope of activities on applied mathematical foundations in banking-financial analysis, macroeconomics, econometrics, and other fields of study, an econometric model for sustainable development of the economy. It is also the focal point for organizing research and application programs of Mathematics in the fields of economics, finance-banking, insurance, investment, etc. in line with the science and technology development strategy and economic development strategy. -Society to 2025 of the Nation.

Hanoi - October 28, 2020 - Viettel Enterprise Solutions Corporation (Viettel Solutions) - Vietnam's leading information technology solution provider, a member of Viettel Group announced a strategic cooperation with Teradata Company. The event is an important development milestone for Viettel Solutions, aiming to promote the argument transformation process in Vietnam, helping the Government, organizations, and businesses in Vietnam apply and implement initiatives on data and data analysis.

Accordingly, Viettel Solutions will cooperate with Teradata to develop solutions suitable for the Vietnamese market, effectively applying Data Management technology, Data Analysis technology, and AI artificial intelligence technology, promote the business performance of enterprises. They focus on 4 main service groups, including Foundation Services – Data lakes, data storage, and data management; Growth Services - Data governance, descriptive analysis, and diagnostic analysis; Transformational Services - Artificial intelligence, machine learning, and predictive analytics; Vertical Solutions - Smart factories, smart cities, smart power plants, digital banking, and many other specific industries.

Doan Dai Phong, Deputy General Director of Viettel Solutions said: “The cooperation between Viettel Solutions and Teradata is an important development, helping us to accelerate the digital transformation process in all fields in Vietnam. We hope that the cooperation with Teradata - a leading company in the field of data analysis and Cloud deployment will create many outstanding solutions, bringing practical values ​​to the community, businesses, helping businesses. optimize costs and increase business efficiency.”

With the mission of accompanying the Government to create a digital society, Viettel Solutions is a pioneer and accompanies Vietnamese businesses in the process of digital transformation, towards a digital economy, digital society, and smart industry. The cooperation with the world's leading experts in digital transformation to participate in professional advice for the Government, businesses and self-develop technology solutions directly applied to the operation of enterprises and organizations Organizations in different fields are important tasks to accomplish this mission. Teradata is one of the units trusted by Viettel Solutions to become a strategic partner in the process of promoting digital transformation.

Darryl Mckinnon, Vice President of Teradata South Asia & Korea emphasized: “We believe that our customers' success is the result of close cooperation between our customers and our partner ecosystem. The achievements of Viettel Solutions are a perfect fit and we look forward to building this partnership longer, expanding the scope of cooperation to other markets.”

Becoming a strategic innovation consulting partner, Teradata will accompany Viettel Solutions in the process of developing a market access plan, helping to design and adapt vertical solutions, and train Viettel's engineers. Solutions skills help customers leverage Teradata's state-of-the-art cloud data analytics platform, Teradata Vantage. At the same time, Teradata has new cooperation opportunities with Viettel's customers in Vietnam.

About Viettel Solutions

Viettel Business Solutions Corporation (Viettel Solutions) is a member of the Viettel Group, established with the mission of accompanying the Government to successfully build a "Constructive Government - Government of Vietnam". digital”, in cooperation with businesses and organizations. Viettel Solutions promotes the application of new technologies of the 4.0 industrial revolution such as Big Data, AI, IoT, AR/VR, Cloud, Blockchain... to promote the digital transformation process and provide solutions to problems of society. To update the latest news, please visit the website: https://solutions.viettel.vn.

About Teradata

Teradata is a company providing solutions for storing and analyzing enterprise data; cloud data analytics, built with a real-time hybrid multi-cloud platform, solves the world's most complex data challenges at scale. With over 40 years of experience in the field, Teradata currently owns a market value equivalent to $3.5 billion and is being recognized as one of the top 5 companies in the world in data management and analytics, and is also in the Top 10 largest software companies in the US. Teradata is helping businesses in more than 75 countries unlock value by turning data into their greatest asset, including more than 90 customers in the top 500 largest companies in the US according to Fortune. For details, please visit the website: https://www.teradata.com