Viettel CX Cloud is a comprehensive multi-channel PBX system for businesses (DN), combining advanced technologies such as AI, Data Analytics,... to improve employee performance and reduce costs. operating for enterprises; Support enterprises to build, manage and operate a centralized sales/customer care apparatus; Ensure the management of people, business processes, professional quality, knowledge systems from which to evaluate the performance of the Customer Care/Sales apparatus.
Customer care:
18008000 - branch 8
Viettel CX Cloud is trading in the form of service rental in the form of Subscription, providing Basic, Advanced and Professional packages with full features from basic to advanced.
Meet all communication requirements, multi-channel customer communication: Voice, Chat, Video Call, OTT, ...
Reach customers in all aspects, all communication channels smoothly, anytime, anywhere.
Ensure the management of people, business processes, professional quality, knowledge systems from which to evaluate the performance of the Customer Care/Sales apparatus.
Develop efficient solutions scenarios for customer care and service promotion across various business sectors such as Retail, Healthcare, Finance and Banking, Service Industry, Transportation and Logistics.
Set up a queue and distribute voice calls, prioritize meeting telephony when missed calls, prioritize VIP customers, handle Blacklist. Eavesdropping, stealing calls…
Interact with customers via Chat channel, integrated with Facebook
Manage customer list, manage Agents group, add new campaigns...
Video Call, Mobile Call, Mobile App integration
Features reporting statistics, tracking indicators, online data
Multi-channel communication mechanism, accompanied by intelligent support features to make sales and customer care of businesses easy and convenient, thereby improving customer satisfaction.
Description: Managers can easily monitor the working status of each employee, the productivity of the entire switchboard system, the issues that customers are most interested in,... to make decisions from there. Make the right decisions and changes to improve the efficiency of the switchboard
Unified tool, no need to log in many places, manage the communication history of employees with customers, ticket system allows coordination between departments, helping to process customer requests quickly quick, easy
Through tele survey and tele marketing programs on a large scale Enterprises can expand their business forms to provide their products and services to end customers.
