Public administration services is the applictions of IT in handling public services associated with the state management function in order to meet the demand of the people.
Public administration services follow decrees of the government and the ministry of information and communications:
► Decree No. 61/2018 / ND-CP on the implementation of the one-door and joint one-door mechanism in handling administrative procedures.
► Document No. 1725 / BTTTT-UWDCNTT, of ministry of information and communications guiding basic requirements on functions, technical features for electronic one-door system.
Customer care
Connecting among governmental levels
Ability to customize the graphical interface and supporting functions of the application software easily to suit the use demand at each agency.
Supporting in access to the registration records assign to handle at fast speed.
Supporting tools for exchanging to complete the tasks effectively
Closely monitoring the status of the dossier assigned to handle such as: In progress, about to expire, expired, completed.
Tracking work in each registration dossier following the above criteria
Exchanging work with involved people.
Searching for record by 1 criteria in faster and simpler manner
Receiving the communications from others.
Supporting in filtering records
Allowing printing of discussed and exchanged information related to registration dossier processing
