On August 14th, 2023, the opening ceremony of the Intelligent Operation Center (IOC) took place at the Da Nang City Administrative Center. This is one of the first provinces to choose Viettel Solutions to deploy a synchronous Intelligent Operations Center in the entire region from city to district level.
The opening ceremony was attended by Mr. Nguyen Van Quang, a member of the Central Committee of the Communist Party of Vietnam, Secretary of the Da Nang City Party Committee, Head of the Da Nang City National Assembly Delegation; Mr. Luong Nguyen Minh Triet, an alternate member of the Central Committee of the Communist Party of Vietnam, Permanent Vice Secretary of the Da Nang City Party Committee, Chairman of the Da Nang City People's Council; Me. Le Trung Chinh, Vice Secretary of the Da Nang City Party Committee, Chairman of the Da Nang City People's Committee, and leaders of the telecommunications industry associations, departments, and agencies in Da Nang City. On behalf of Viettel Group, there were Lieutenant General Nguyen Thanh Nam, Deputy General Director of the Group, Major General Nguyen Manh Ho, CEO of Viettel Solutions Corporation (Viettel Solutions), and leaders of Viettel Da Nang.
Accordingly, the Da Nang IOC has officially gone into operation in a comprehensive model from the city to the district level, including the city-level IOC, 7 district-level OCs, and 2 specialized OCs (traffic and public security) in accordance with the urban government model, meeting the overall architecture of the smart city of Da Nang and the ICT reference framework for the development of smart cities of the Ministry of Information and Communications.
The city-level smart control center IOC is defined as the highest-level monitoring and control agency of the city, which is the main source of collecting information and data from district-level OCs, specialized OCs, and application systems and IoT sensors.
District-level and specialized OCs will operate in accordance with the geographical area of the district or according to the professional field. Conversely, these OCs are also delegated to receive information and data analyzed and shared by the city-level IOC for management purposes; public disclosure for citizens and businesses.
Da Nang plays a key role in the Central Highlands Economic Zone with a developed tourism industry. Da Nang City has focused on building data from the following systems: e-government applications; smart city management applications; and data from businesses and communities. From these data sources, the IOC was born to perform monitoring, analysis, early warning, and provision of smart city services.
In order to design and implement the IOC-OC model suitable for the local characteristics, Viettel Solutions and Da Nang City analyzed, set out problems, and jointly studied and built a solution covering 15 fields in 3 groups of solutions to serve citizens, the operation of government management, and the management of environmental and urban activities.
The Da Nang IOC is considered to be a comprehensive system with intelligent alerts, a full process alert handling process from the city management agency to each subordinate locality and the processing unit. The system integrates IoT technologies to serve real-time monitoring such as monitoring, wastewater, and data analysis tools to initially forecast and predict with a modern, user-friendly interface.
The IOC-OC model has the advantage of helping to monitor and control in a comprehensive and two-way manner from the city level to the district, commune, and ward levels. The operation of the IOC will help leaders at all levels to be able to monitor, manage, make decisions, and manage the quality of services provided by the city in a comprehensive manner, bringing efficiency, opportunities for the development of industries, sectors, and the economy. - society.
For citizens, in addition to indirectly enjoying the groups of smart city services provided by the city; also be able to directly use smart city services and utilities on the Danang Smart City application, promptly receive notifications when there are traffic jams, flooded areas, environmental quality, or when there are other natural disater emergency, etc. in order to contribute to the quality of citizens’ lives.
With the city's goal of "Policies, Architecture to Guide; Infrastructure, Data as the Foundation; Smart Applications Taking Citizens and Businesses as the Center for Performance Evaluation", with the experience of deploying IOCs for nearly 40 provinces/cities, Viettel Solutions commits to working with Da Nang City to continue to improve and add features to the IOC center, contributing to the effective operation of urban government, contributing to building a more friendly and intelligent Da Nang city