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  • The scope of operation is too wide (3000m)

    This is the radius for the GSM positioning method (when the watch does not have GPS or WiFi communication)
  • Forget the password for login

    When you forget your login password, select the "Forgot your password?" On the App, enter the verification code sent to the phone number of (via SMS) and enter the new password
  • Do not position the watch

    When the watch runs out of PIN, in the basement, or on the plane ... the system cannot determine the location of the clock, the result will return to the last determined address.See more
  • Do not receive notification from the watch

    If the application has a safe zone installed and the child is in a safe area, the system will not have an automatic notification about the parent machine. Due to the simcard account on the watch ...See more
  • Do not connect to the watch

    Check the clock has received the sim or not. Note that when installing the sim need to restart the watch. Does the simcard installed on the watch have the correct MyKID package? Simcard account on watch ...See more
  • The watch does not read SIM card

    The watch only accepts Viettel's SIM, please use the Viettel SIM provided according to the clock when buying, the watch can only be installed with the sim packages provided for Viettel MyKid. Check…See more
  • The watch does not turn on

    Do hết PIN, cần phải sạc điện. Nếu cắm sạc không thấy biểu tượng sạc thì cần phải mang đến Trung tâm bảo hành để hỗ trợ.