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- COMMON QUESTIONS: INFORMATION TECHNOLOGY -

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  • Infrastructure server system is provided by Viettel or invested by the hospital on its own

    Viettel only supplies software, infrastructure and equipment of the hospital, invested and guaranteed by the hospital.
  • How much does the use of software cost?

    Applying policies according to dispatch: 874 / VTT-DVGP & 2126 / VTT-KHDN
  • Does the software support converting the check-up object from health insurance to hospital fee or vice-versa?

    There is support
  • Does the software support connection to centralized data gateway of the Ministry of Health? (According to Official Dispatch no 9324/BYT-BH)

    Responsive system (support for automatic or manual rendering)
  • Does the software support connection to portal of reception of health insurance? (According to Decision no 917/QD-BHXH))

    Responsive system (support for automatic or manual rendering)
  • How long does it take for deployment?

    Deployment time depends heavily on the close coordination of the hospital during the implementation process, but can refer to: - For provincial hospitals: Deployment time from ...See more
  • Can Enterprises define more information in the newly-created text or not?

    Enterprises can define other information of the document, in addition to the default information: Formula, urgency, text book.
  • Do signers enable to edit into the text’s contents?

    VOffice also provides basic and add-one packages so 75 users can be calculated in the following way: 01 basic package 50 users + 05 Addon packages 5 users. The signed document is a PDF file ...See more
  • How is it calculated when customers buy odd number such as 75 user?

    VOffice also provides basic and add-one packages so 75 users can be calculated in the following way: 01 basic package 50 users + 05 Addon packages 5 users.
  • Are customers permitted to only pay fee for 10 users?

    Customers must pay a minimum of 20 users. There is currently no policy for packages smaller than 20 users due to insufficient sales fees for Viettel staff to consult, guide customers to use ...See more
  • Has the fee for use of VOFFICE included the fee for use of Token CA, Mobile CA?

    Not included. Customers who use any type of CA must pay the corresponding provider to use.
  • Customers complete software installation but cannot print the sales receipt

    The reason is that the customer has not installed the printer successfully: If the printer is installed successfully, it can be printed from any software such as word, excel and Shop.ONE If the customer buys the printer due to ...See more
  • Why can product or unit created on software not canceled?

    The products and units that have been transacted (importing goods, selling goods) will not be allowed to be deleted because they may falsify the report.
  • How do customers do when they want to edit the selling price right on the sales screen?

    Customer must turn on the option to enable Edit Price (In General Settings). This section caters to flexible sales, product pricing is for reference only.
  • How do customers do when they want to debit to buyers?

    Customer must turn on the option to enable Debit (In General Settings)