Viettel đã được Bộ Thông tin Truyền thông cấp chứng thư số mới từ 2019-2024, Quý khách đang dùng chữ ký số Viettel CA, vui lòng kiểm tra ngay Mã số thuế hoặc CMND để được cấp bổ sung thời hạn MIỄN PHÍ trước ngày 02/10/2020 để không bị gián đoạn dịch vụ.
This is the radius for the GSM positioning method (when the watch does not have GPS or WiFi communication)
Forget the password for login
When you forget your login password, select the "Forgot your password?" On the App, enter the verification code sent to the phone number of (via SMS) and enter the new password
Do not position the watch
When the watch runs out of PIN, in the basement, or on the plane ... the system cannot determine the location of the clock, the result will return to the last determined address.See more
Do not receive notification from the watch
If the application has a safe zone installed and the child is in a safe area, the system will not have an automatic notification about the parent machine. Due to the simcard account on the watch ...See more
Do not connect to the watch
Check the clock has received the sim or not. Note that when installing the sim need to restart the watch. Does the simcard installed on the watch have the correct MyKID package? Simcard account on watch ...See more
The watch does not read SIM card
The watch only accepts Viettel's SIM, please use the Viettel SIM provided according to the clock when buying, the watch can only be installed with the sim packages provided for Viettel MyKid. Check…See more
The watch does not turn on
Do hết PIN, cần phải sạc điện. Nếu cắm sạc không thấy biểu tượng sạc thì cần phải mang đến Trung tâm bảo hành để hỗ trợ.
When sim card of customers (Sim Vtracking) is used upon account expiration, does the system send notification to the main sim card?
The system has a warning when the account runs out of money and will notify customers to deposit money, ensuring maintenance of the service
How can customers supervise their cars
Using the vtracking application installed on smartphone / tablet Access the service website: Vtracking.viettel.vn via phone / tablet / computer with internet connection ...
Which positions of car will devices be installed
The best and safest place to install equipment is under the steering wheel. GPS, GSM antenna will be put on the taplo face to ensure mobile wave, satellite are not covered ...See more
How many types of Vtracking equipment currently provided by Viettel
Viettel is providing 01 type of vtracking device that Viettel itself has researched and produced. This equipment has been standardized in accordance with the regulations of the Ministry of Transport and tested according to technical specifications ...See more
What are the benefits of customers when using Viettel’s service
Saving and optimizing operating and operating costs of vehicles. Simplify management and administration. Enhanced safety features for vehicles. Meets Vehicle Management ...See more
What main functions does Vtracking product feature and what is its superiority compared to other services’ one on market
Equipment and software meet the requirements of the Ministry of Transport. Track the current location and the journey of vehicles to 12 months on the server and in the device. Design ...See more
After acceptance for handover of system, how does the support for hospital look like in the process of use?
With the form of package purchase: Free maintenance warranty period for 1 year, after 1 year time if the hospital needs support maintenance warranties will charge an additional fee. The ...See more
Does the software connect data, check information on check-up of patients in other hospitals in the same province?
The software has connected to the health insurance data port according to the Decision QD 917 / QD-BHXH, also according to this decision, the software in the hospitals can check the patient's medical information, but on ...See more
Governing body: Viettel Business Solutions Corporation - Branch of Military Industry and Telecommunication Group
Address: No 1 Tran Huu Duc Street, My Dinh 2 Ward, Nam Tu Liem District, Hanoi, Viet Nam
Business code: 0100109106-476 issued by Hanoi Department of Planning and Investment for the first time on September 26, 2018, amended for the second time on July 22, 2019. Responsible for content: Mr. Nguyen Manh Ho
Fill out your details and get in touch with us
Vui lòng đăng nhập vào hệ thống để tra cứu đơn hàng